Return Policy 

In order to return your purchases:

- Products are eligible for return must be shipped within 10 calendar days from the date of delivery

- Returns must be in new, unused, unworn condition with its full packaging

- Email X8 CS ( to receive a free return label

- Please completely seal your return in the original box with your order receipt or proof of purchase and the return label. If you would like to use another box, make sure it can prevent any damages to the products and packages during shipping. 

- Returning process takes 7 business days to proceed. X8 CS will send an email when your refund has been issued. 

Damaged items

If you received a damaged product, please contact us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded.  Only full-priced items are eligible for refund.

For your questions or inquires, please contact X8 CS:

X8 CS is available 9 AM - 6 PM Monday - Friday by email at

*Due to COVID-19, orders may take a longer time than expected. Please contact X8 CS with any questions or concerns to